FAQ

Booking

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What are the prices?

Please use the booking calendar to determine the price for your requested date — there might be a special offer available right now.

Escape Rooms:
2 players:  €111 (€55,50 per person)
3 players: €111 (€37 per person)
4 players: €144 (€36 per person)
5 players: €170 (€34 per person)
6 players: €192 (€32 per person)

Outdoor Tours:
1–3 players: €90 flat rate
each additional player: €30

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How do I book?

The easiest way is to use our booking page.

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Can we book spontaneously?

Spontaneous bookings are possible subject to availability – it is best to give us a quick call to ask if a time slot is still available. Simply dropping by is unfortunately not possible, as our games are strictly scheduled and only start at specific times.

Please note: For spontaneous bookings, cancellations or rebookings are not possible.

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What are the cancellation/rebooking conditions?

According to § 312g para. 2 no. 9 BGB, a cancellation is excluded because it involves a leisure activity that provides for a specific date for performance. However, we offer you a free rebooking up to 24 hours before the game.

Experience

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What is the procedure?

Our actors will pick you up at the door at the booked time and introduce you to the world of your chosen escape room. Before you enter the escape room, however, you will have the opportunity to lock away your valuables and use the restroom. Once you have been briefed on your mission, the rest is up to you...

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Are there also actors in the escape rooms?

No. Our actors welcome you at the front door and prepare you for your mission. There are no "scare actors" or other actors inside the escape room itself. However, if you get stuck, our gamemasters from headquarters will assist you at any time and provide the necessary hints.

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How much time will we need?

We take 90 minutes of time for you. This way, you receive a short briefing at the beginning, have 60 minutes of playtime, and afterwards still have enough time to tell us about your experiences.

For our outdoor tours, it depends on which tour length you have booked. Our standard tour takes 2 to 3 hours, and our short tour takes 1.5 to 2 hours.

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When do we need to be there?

It is best not to arrive more than 5 minutes before your appointment. This way, you can start your adventure relaxed – and we have time to prepare everything for you. If you arrive too early, you may have to wait outside until the previous group has finished and the room is ready for you.

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What happens if we arrive late?

Please be on time! Since our games have strictly scheduled times, we unfortunately cannot add extra time in the event of delays. If you arrive more than 10–15 minutes late, the game may have to be shortened or may no longer be able to take place. A refund is not possible in this case.

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Should we book Endtime in the beginner or pro version?

If you already have some escape room experience and are a well-coordinated team, you are welcome to book the pro version. If your group consists of absolute beginners who have never played an escape room or played one ten years ago, we would recommend the beginner version.

Should you decide on the difficult version as a beginner, there is no need to panic: a gamemaster will monitor and support you at all times during the experience.

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Why does Endtime have two difficulty levels?

We want to offer every team the best possible experience. The puzzles in Endzeit are designed so that they can be played at two different levels of complexity. In the beginner version, the logical steps are more intuitive and the hints are more direct, while the pro version requires more complex thinking and faster combinations. This ensures that both newcomers and experienced escape room enthusiasts are neither underchallenged nor overwhelmed.

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How large can a group be?

In our indoor escape rooms, the group must consist of at least 2 and at most 6 people. If there are more of you, we can divide you into several groups across different escape rooms. The ideal group size is 4 players per escape room.

Our outdoor tours can be played starting from 3 players. For group sizes of 6 or more, we recommend splitting into teams – but of course, you are also welcome to play together.

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Our bachelor party/birthday group consists of 7 people. Can we still play?

Yes, we would be happy to book you into two of our escape rooms so you can play in parallel as a group of 3 and a group of 4. However, you will likely start asynchronously; please check our booking calendar for this.

For our outdoor tours, you also have the option to play together with 7 people.

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But we really want to play an indoor escape room with 7 people!

Seriously: We are sorry, but not with us. The quality of the experience drops significantly once a certain group size is exceeded. In our experience, there should definitely not be more than 6 players in an escape room at the same time, and we want your visit to us to be of the highest possible quality.

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What should we wear?

Comfortable clothing that can withstand a "dirty" room. We also recommend not wearing high heels.

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I suffer from claustrophobia, can I play?

Yes, due to fire safety regulations, the escape rooms are not locked and can be left at any time.

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Are the escape rooms wheelchair accessible?

Unfortunately not. Our escape rooms are located on the 1st and 2nd floors of a post-war building without an elevator. But surely at our next location!

General

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What is an escape room at Exodus Heilbronn?

An escape room with us isn't a classic "lock-in," but rather an immersive adventure where you dive into a world and must complete a specific mission. Together with your team, you will immerse yourselves in a completely different world for 60 minutes. Search for hidden clues, combine mysterious objects, and fulfill the mission!

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Can I bring my baby, my toddler, or for example my dog?

No. From experience, we can tell you that even in an escape room, it stinks quite a bit after a diaper change.

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Is there an age restriction?

The minimum age for our indoor escape rooms is 13 years. Children up to 16 years must be accompanied by an adult. Even for children's birthday parties, an adult must be present in the room; otherwise, the children will not be allowed to play. This may seem rigorous, but it is for the protection of the children and our props.

Our outdoor tours are available for ages 12 and up.

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Where ca I park?

We recommend the Experimenta parking garage at Bahnhofstraße 8. It is a new, brightly lit, and spacious parking garage just a 5-minute walk away.

Large groups

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I would like to come with my school class. Is that possible?

Yes, we’d love to! Usually, school classes play our outdoor tours, but indoor escape rooms are also possible starting from a certain grade level. You can find more information on our school class page.

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I would like to come with my colleagues for a team-building activity. Is that possible?

Yes, you are very welcome to come to us for a team-building activity. Thanks to our four escape rooms, corporate clients can visit us indoors with up to 24 participants at the same time. Outdoors, even up to 250 players are possible simultaneously. You can find more details on our corporate page.

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Can we, as a company, pay by invoice afterwards?

We are sorry, but: No.
Unfortunately, we have had bad experiences with late payments too often in the past, especially with invoices after the event. Even though you are certainly completely reliable, we have decided not to make any more exceptions. Therefore, the same principle applies to everyone: payment in advance.

Vouchers

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Which vouchers do you offer?

We offer four different voucher variants, suitable for every occasion: If you’re in a hurry, you will receive our PDF voucher within seconds via email to print at home. If you prefer to give something more premium, you can choose our elegant hardcover vouchers or the impressive 3D pop-up cards (e.g., with light and sound), which we will conveniently send to you by mail.For those who are particularly creative, we also offer our pirate ship variant: using our templates, you build a small ship, and the recipient has to solve a few puzzles first to get to the hidden voucher! You can find more information and all designs on our voucher page.

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How long is a voucher valid?

Our vouchers are valid for 3 years, extended until the end of the calendar year. For example, a voucher purchased on February 28, 2021, is valid until December 31, 2024. It must be redeemed by that date. This means it can also be used and booked on December 31, 2024, for an appointment 3 months after the voucher's expiration. However, such an appointment can no longer be rescheduled or canceled.

Your question wasn't answered?
Then give us a call or send us an email!

07131 / 1240684 info@exodus-hn.de
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